Terms & Conditions

This website is owned and operated by Changing Lives Health and Wellness, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Changing Lives Health and Wellness, LLC, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Changing Lives Health and Wellness, LLC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Fulfillment/Shipping

SHIPPING & DELIVERY POLICY

Last updated March 15, 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For simple flat rate shipping: We offer $10 flat shipping rate on all orders placed in the United States.

Free shipping: We offer free shipping to all new customers who purchase a Journey Weight Loss Package only.

In-store pickup: You can skip the shipping fees with free local pickup at 718 Shore Road Somers Point, New Jersey 08244. After placing your order at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you a message when your order is ready along with instructions.

Our in-store pickup hours are 9-4pm Monday thru Friday. Please have your order confirmation email with you when you come.

Shipping considerations

All orders are subject to review and could require additional processing time.
Weekends and holidays are not considered business days.
Any orders placed after 5PM EST on Fridays will be processed and ship on the following business day.
For all orders placed after 5PM EST, please allow one additional business day for processing.
Carrier delays are possible during high order volume periods and may affect shipping times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at jessica@clhaw.com with your name and order number, and we will look into it for you.

Refund Policy

ORDER VERIFICATION POLICY: Please review your shipment for order accuracy. We will be able to correct any incorrect shipments right away. Unfortunately, we will not be able to correct any fulfillment discrepancies after 7 days from the time listed on your delivery confirmation. Please reach out to our office with any questions.

NO REFUND OR EXCHANGE POLICY: Due to the unique nature of our product, and the fact that you, the client, are reserving our coach's time, there are no refunds or exchanges in FULL or in PART for any of the weight loss packages we offer. Changing Lives Health and Wellness, LLC DOES NOT GUARANTEE the success of any client and thus, client, by paying for the program, acknowledges the above Changing Lives Health and Wellness, LLC, NO REFUND OR EXCHANGE POLICY.

COACHING SCHEDULE: Please note that our coaching schedule changes daily as more clients come on our program. As soon as the invoice is satisfied, you will have your program start day confirmed. The sooner the better.

Privacy

Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company collects cell phone numbers and uses that number to correspond with our clients to service your needs and keep you up to date with information that is important to your weight loss journey. If at any time, you may text the word "STOP" to our number 609-403-3438 and we will stop corresponding with you via text. If you have any questions about our texting policy you may also call us to discuss.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.